SHIPPING AND RETURNS

SHIPMENT

Shipping Policy

At Vilti, we strive to deliver all our handmade baby and children’s items to you as quickly as possible. As our products are made with love and care, delivery times may vary depending on availability. Below you’ll find our shipping policy:

1. Shipping Costs

Shipping area:
We currently ship within the European Union only.

Shipping costs:
Shipping costs depend on the size of the package and are automatically calculated in the shopping cart.

Netherlands:

Letterbox package (e.g. a cloud garland) with track & trace: €4.40
Small parcel (e.g. a mobile) with track & trace: €6.55
Large parcel (e.g. a DIY workshop kit) with track & trace: €7.40

European Union:

Letterbox package (e.g. a cloud garland) with track & trace: €8.95
Parcel with track & trace: €11.55

2. Delivery Time

In-stock products:
Products that are in stock are shipped within 5 working days.

Out-of-stock products:
For products that are not in stock, the shipping time is approximately 2 weeks.

Sold-out products:
If a product is temporarily sold out, we will do our best to restock it as quickly as possible.

Custom-made and personalized orders:

Name garland: Shipping time is typically around 2 weeks, depending on the specific request.
Mobile: Shipping time is typically around 3 weeks, depending on the specific request.

Custom requests:
Do you have specific wishes for a custom or personalized order? Please contact us at hallo@vilti.nl. We will provide an estimated delivery time based on your request.

Please note:
The stated delivery times are indicative and may vary depending on workload and the availability of materials. We always do our utmost to process and ship your order as quickly as possible.

If you have any questions about your order, feel free to contact us at hallo@vilti.nl.

RETURNS

Shipping & Returns

At Vilti, we strive to offer you the best possible experience with our handmade baby and children’s items. Below you’ll find our return policy:

1. Returning Products

Due to the personal nature of our handmade items, the following conditions apply:

Defective or damaged items:
If you receive a product that is defective or damaged during shipping, please contact us within 7 days of receipt via hallo@vilti.nl. Always include your order details (name, address, and order number). Please also indicate your preferred resolution. After assessment, the damaged product will be replaced or refunded free of charge.

Incorrect order:
If a mistake was made while processing your order (for example, the wrong item was sent), please contact us within 7 days. We will ensure the correct item is sent to you.

Not satisfied with your purchase:
As our products are handmade and often personalized or custom-made, we are unable to accept returns for these items. If you are unsure about a product, color, or size, please contact us in advance so we can help you make the right choice.

2. Important Notes

Please ensure that all items are returned in their original condition and packaging.
If a return or replacement is necessary, we will make the process as smooth as possible.

3. Exceptions

Custom-made and personalized items:
Items that are personalized (for example with a name or specific colors) cannot be returned. Please carefully review your order details before completing your purchase.

Hygiene and packaging:
To ensure the hygiene and safety of baby products, we cannot accept returns of items that have been in contact with odors (such as smoke or fire), hair, or pets.

4. Return Shipping Costs

Return shipping costs are generally at your own expense, unless agreed otherwise. We ask that you always return items using a track & trace service so you can monitor the shipment.

If the return concerns a defective or incorrectly delivered product, we will of course cover the return shipping costs.

5. Refunds

Once we have received and inspected your return, we will process the refund or reimbursement of return costs as soon as possible. This may take up to 14 days, depending on the payment method used.

6. Contact Details

If you would like to return a product or have any questions about our return policy, please contact us via email: hallo@vilti.nl